We stand behind the quality of our photo magnets and want you to be happy with your purchase. Every item is covered by our one-year return and quality guarantee, beginning on the date of delivery.
Returns and Refunds
You may return your photo magnets for any reason within one year of delivery. To qualify for a refund:
- All merchandise for which a refund is requested must be returned to us.
- The customer is responsible for all return shipping costs.
- Returned items should be packaged securely to prevent damage during transit.
- Once we receive the returned merchandise, we will issue a full refund of the purchase price to the original payment method.
- Original shipping charges and return shipping costs are not refundable.
We cannot issue a refund for merchandise that is not returned.
Faulty or Defective Items
If your photo magnets have a manufacturing defect or quality issue within one year of delivery, we will replace them after the faulty items are returned to us.
- The faulty merchandise must be returned before a replacement can be issued.
- The customer is responsible for the cost of returning the faulty merchandise.
- Replacement items will be made using the same photograph, design, size, and specifications as the original order, unless otherwise agreed.
- This guarantee covers manufacturing and material defects. It does not cover damage caused by misuse, improper storage, accidents, normal wear and tear, or unauthorized alterations.
How to Request a Return or Replacement
Before returning merchandise, please contact us at hello@momentmags.com and provide:
- Your name and order number;
- The reason for the return or replacement request; and
- Photographs of the item, if you are reporting a defect or quality issue.
We will provide return instructions and the appropriate return address. Please do not send merchandise to us without first requesting return instructions.
We recommend using a trackable shipping service, as we cannot process a refund or replacement for merchandise that we do not receive.
Refund Processing
Approved refunds will be submitted to the original payment method after the returned merchandise has been received and inspected. Please allow ten (10) business days for us to process the refund. Additional time may be required for your bank or payment provider to post the credit to your account.
Important Conditions
- Proof of purchase is required for all refunds and replacements.
- Returns must be requested and shipped within one year of the original delivery date.
- Refunds are limited to the amount paid for the returned merchandise, excluding shipping charges.
- No refund or replacement will be provided until the applicable merchandise has been returned and received.
- This policy is in addition to any rights available to customers under applicable consumer-protection laws. Nothing in this policy limits rights that cannot legally be excluded.
Policy effective date: 07/29/2026
Customer service email: hello@momentmags.com
Return address: Momentmags Returns/8058 Glenbrook Drive/Mechanicsville, VA 23111
